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  1. Jira Service Management Cloud
  2. JSDCLOUD-16281

Balanced Workload for On-call responder assignment

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      Issue Summary

      Assign issue action should support Balanced Workload for On-call schedules and rotations.

      Steps to Reproduce

      1. Create automation rule with Assign issue action, and select assigment of On-call responder
      2. There is no option to assign with Balanced Workload option.

      Expected Results

      There should be an option to assign On-call responder with Balanced workload.

      Actual Results

      The below exception is thrown in the xxxxxxx.log file:

      ...

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [JSDCLOUD-16281] Balanced Workload for On-call responder assignment

            Francisco Isla added a comment -

            This ticket is backlog gutter cleaning at its finest.

             

            The original request was created created in Jan 2023, and is unresolved see below:  JSDCLOUD-14446 ITOps Automation: Ability load-balance assignments of tickets for on-call responder - Create and track feature requests for Atlassian products. 

            This follows a theme of creating new products with "big bang" chargeable features, instead of completing the vision and usefulness of the existing ones, leaving Atlassian to be the "jack of all trades, master of none" of all products... a strategy that seems to be self-reinforcing since the move to cloud. It is becoming a bit tiring.

             

            Shall I ask you again, 36bd3fea80e3, is this ever going to be prioritised? Ticket auto assignation continues to be unusable in its current form.

             

            Thanks

             

            Francisco Isla

            Francisco Isla added a comment - This ticket is backlog gutter cleaning at its finest.   The original request was created created in Jan 2023, and is unresolved see below:  JSDCLOUD-14446 ITOps Automation: Ability load-balance assignments of tickets for on-call responder - Create and track feature requests for Atlassian products.  This follows a theme of creating new products with "big bang" chargeable features, instead of completing the vision and usefulness of the existing ones, leaving Atlassian to be the "jack of all trades, master of none" of all products... a strategy that seems to be self-reinforcing since the move to cloud. It is becoming a bit tiring.   Shall I ask you again, 36bd3fea80e3 , is this ever going to be prioritised? Ticket auto assignation continues to be unusable in its current form.   Thanks   Francisco Isla

              Unassigned Unassigned
              36bd3fea80e3 Makarand Gomashe
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                Created:
                Updated: