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  1. Jira Service Management Cloud
  2. JSDCLOUD-16279

Failed to link alert

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      Issue Summary

      When the component "Create incident" is executed in an automation rule, almost every execution is failing and throwing the error in the audit log:

       
Successfully created a new incident
ABC-12345
Failed to link alert
123123123-5d38-4824-ae92-12341231-12V123C

      Steps to Reproduce

      1. Have a rule with the "Alert created" trigger;
      2. Have the component "Create incident" and mark the corresponding checkboxes:
        • If an alert triggers the rule, link the alert with the incident
        • Don't create a new incident if the action has already created an open incident of the same type in the project
      3. Keep creating alerts until the error pops-up in the audit log

      Expected Results

      The alert to be linked to the just-created incident.

      Actual Results

      The rule fails and the alert is not linked to the incident.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [JSDCLOUD-16279] Failed to link alert

            Supraja Alleni made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]

            Supraja Alleni added a comment -

            The fix for this bug has been deployed.

            Supraja Alleni added a comment - The fix for this bug has been deployed.
            SET Analytics Bot made changes -
            Support reference count New: 1
            Nakul Mohan made changes -
            Status Original: Needs Triage [ 10030 ] New: In Progress [ 3 ]
            Nakul Mohan made changes -
            Assignee New: Nakul Mohan [ nmohan@atlassian.com ]
            bmccoy made changes -
            Affected Products Original: Jira Service Management [ 18437 ]
            Component/s Original: Action - Issue Actions [ 71497 ]
            Component/s New: Automation - Action - Create Incident [ 76096 ]
            Key Original: AUTO-1756 New: JSDCLOUD-16279
            Project Original: Automation for Cloud [ 22610 ] New: Jira Service Management Cloud [ 18512 ]
            Jeymson Mattos made changes -
            Labels Original: jsw-s13 New: jsm-s14
            jhaloot made changes -
            Labels New: jsw-s13
            Jeymson Mattos created issue -

              nmohan@atlassian.com Nakul Mohan
              23948bcb7742 Jeymson Mattos
              Affected customers:
              0 This affects my team
              Watchers:
              4 Start watching this issue

                Created:
                Updated:
                Resolved: