Issue Summary

The JSM TMP HR Service Management project template incorrectly includes 'Time to resolution' as the order by field for its queues. The result of this is when trying to make changes to the JQL a validation error occurs.

This affects JSM TMP projects created using the HR Service Management project template since late 2024.

Steps to Reproduce

1. Open a new JSM TMP project using the HR Service Management template
2. Navigate to the settings page for one of the default queues
3. Attempt to edit the default JQL (e.g. change the sort direction to DESC)

Expected Results

You should be able to make changes to the JQL without errors.

Actual Results

The below screenshot shows an example of the 'Time to resolution' validation error.

Workaround

There are two workarounds available:

1. Update the queue JQL to use the 'Time to done' field for ordering instead of 'Time to resolution'. This change needs to be applied to each affected queue. This change aligns with other JSM project templates.
2. If the 'Time to resolution' field is preferable you can navigate to the project's SLA settings and add that field.