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Type:
Bug
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Resolution: Timed out
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Priority:
Low
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Component/s: Operations - Alerts
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2
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Minor
Issue Summary
Searching for incidents using the Link Incidents button from alerts doesn't return incident tickets with translated incident issue types, such as '[システム] インシデント,' even though it is recognized as an Incidents work category.
Steps to Reproduce
- Change the system language on a site to non-English one, such as Japanese
- Create a new project with ITSM template
- Ensure that an issue type '[システム] インシデント' is created under the Incidents work category
- Create an alert
- Create an incident request with the issue type '[システム] インシデント'
- Search for incident using the Link Incidents button
Expected Results
The request created in the step 5 is returned and selectable.
Actual Results
The request created in the above step 5 isn't returned.
Workaround
Currently there is no known workaround for this behavior. A workaround will be added here when available