SLA goals using requestTypesInGroup() JQL don't apply to matching tickets

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    • 6
    • Severity 3 - Minor
    • 6

      Issue Summary

      The JQL function requestTypesInGroup() doesn't work with SLA goals.

      Steps to Reproduce

      1. Create an SLA goal and add a JQL query like
        "Request Type" in requestTypesInGroup("PROJECT_KEY", "REQUEST_TYPE_GROUP_NAME")
        
      2. Create a ticket using one of the request types added to the relevant request type group

      Expected Results

      The SLA goal will apply to the ticket since it matched the criteria

      Actual Results

      The SLA goal is not applied to the ticket, as if it didn't match the query.

      Workaround

      Manually include all relevant request types in your query

      "Request Type" in ("Request Type 1", "Request Type 2", "Request Type 3")
      

            Assignee:
            Lee Wang
            Reporter:
            Victor Romero
            Votes:
            5 Vote for this issue
            Watchers:
            10 Start watching this issue

              Created:
              Updated:
              Resolved: