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Type:
Bug
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Resolution: Fixed
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Priority:
Medium
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Component/s: Request type - Other
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None
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6
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Severity 3 - Minor
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6
Issue Summary
The JQL function requestTypesInGroup() doesn't work with SLA goals.
Steps to Reproduce
- Create an SLA goal and add a JQL query like
"Request Type" in requestTypesInGroup("PROJECT_KEY", "REQUEST_TYPE_GROUP_NAME")
- Create a ticket using one of the request types added to the relevant request type group
Expected Results
The SLA goal will apply to the ticket since it matched the criteria
Actual Results
The SLA goal is not applied to the ticket, as if it didn't match the query.
Workaround
Manually include all relevant request types in your query
"Request Type" in ("Request Type 1", "Request Type 2", "Request Type 3")