Disparity between team members on JSM and merged Opsgenie

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    • 1
    • Severity 3 - Minor

      Issue Summary

      In some edge cases when Opsgenie was merged/consolidated with JSM, any removals made to the members of a Team in JSM were not reflected in the merged Opsgenie instance.

      This resulted in incorrect users added as Responders for an incident's ChatOps.

      Steps to Reproduce

      Not able to reproduce. Issue happening for only select customers.

      Expected Results

      Any removals made in JSM Teams' members list should be reflected in its merged Opsgenie.

      Actual Results

      The changes are not reflected causing a disparity.

      Workaround

      Add the deleted users back to the JSM team and delete them again.

            Assignee:
            Unassigned
            Reporter:
            Zeeshan (Inactive)
            Votes:
            1 Vote for this issue
            Watchers:
            5 Start watching this issue

              Created:
              Updated:
              Resolved: