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  1. Jira Service Management Cloud
  2. JSDCLOUD-16220

Ability to have the EhternetMacAddress be populated with values after Intune Data Manager Import

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      Issue Summary

      When performing an Import of the In-tune Data Into Jira Service Management Assets, we see that the Field "EthernetMacAddress" is seen to be Empty or NULL on the Data Manager Internface.  

      According to the current Intune API documentation and the existing implementation of the Intune Adapter, the "EthernetMacAddress" field is not populated and will return NULL. Retrieving this information would require additional API calls that are not currently implemented in the adapter.

      Indicates Ethernet MAC Address of the device. Default, is Null (Non-Default property) for this property when returned as part of managedDevice entity. Individual get call with select query options is needed to retrieve actual values. Example: deviceManagement/managedDevices({managedDeviceId})?$select=ethernetMacAddress Supports: $select. $Search is not supported. Read-only. This property is read-only.

      As per the JSM documentation we support the retrieval of "EhternetMacAddress" however due to limitation on the Intune APi we are unable retrieve this value when we call the ManagedDevice Api.

      It would be helpful to have this value returned to streamline the Import as all other fields are imported successfully.

      Steps to Reproduce

      1. Perform a In-tune Data Manager Import 
      2. Navigate to "Clean and Import" Select the Import 
      3. Select " Data Source Staging"
      4. "EhternetMacAddress" Field is seen to be Empty 

      Expected Results

      The EhternetMacAddress field ** should show Mac address of devices as seen on InTune

      Actual Results

      The EhternetMacAddress column is Empty of Null

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              Unassigned Unassigned
              b84bdacbe3bf Aslam K M
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                Created:
                Updated: