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  1. Jira Service Management Cloud
  2. JSDCLOUD-16212

Ability to sync attachments between JSM Ops alerts and JSM issue during ticket creation/update

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Currently, it appears that when Syncs are set up to create/update a Jira issue when an alert is created/updated, attachments do not appear to be sync'ed across as well (from alert to Issue).

      It's understood the same issue applies in the opposite direction from Issues to Alerts.

      Therefore, this item is requesting for the ability to sync attachments between JSM Ops alerts and Jira Service Desk during ticket creation/update (from JSM) or alert creation/update (from Ops).

              Unassigned Unassigned
              dfb5cd90782d Andrew Daniels (Inactive)
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