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  1. Jira Service Management Cloud
  2. JSDCLOUD-16176

Request Types: When removed from the Edit Screen, the Request Type Field is still editable.

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      Issue Summary

      When the Request Type Field is removed from the Edit Screen, it remains editable.

      Steps to Reproduce

      1. Remove the Request Type Field from the Edit Screen.
      2. Try to change the value of Request Type on an Issue affected by that change.

      Expected Results

      Request Type is read-only.

      Actual Results

      Request Type can be changed.

      Workaround

      Use Automation to change Request Type back after it is changed: https://confluence.atlassian.com/jirakb/restrict-field-editing-using-automation-1167831117.html

      This is unintuitive, because if the Description & Summary are removed - despite being System Fields - they become read-only (un-editable). The same is expected for Request Type, but that isn't the case.

              Unassigned Unassigned
              992127aa63ec Payden Pringle (Inactive)
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                Created:
                Updated: