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  1. Jira Service Management Cloud
  2. JSDCLOUD-16145

Emailed requests sent through Microsoft clients show their description in dark blue color on queues while using dark theme

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      Issue Summary

      Jira Service Management queues are showing the ticket description in dark blue color if it has been created through email and you have dark theme enabled.
      This is restricted to emails sent from Microsoft mail clients only.

      Steps to Reproduce

      1. Enable dark theme in your personal settings.
      2. Send an email from a Microsoft mail client that should generate a ticket on your service project.
      3. Visit a queue that shows this ticket along with its description.

      Expected Results

      The ticket description should show according to the screenshot's highlight:

      Actual Results

      The ticket description is shown in a dark blue color just like the following screenshot's highlight:

      Workaround

      Disabling the dark theme solves the issue.

        1. image-2025-03-06-12-52-38-309.png
          103 kB
          Vitor Maldonade
        2. image-2025-03-06-12-53-49-826.png
          102 kB
          Vitor Maldonade

              Unassigned Unassigned
              6e0f3881202e Vitor Maldonade
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                Created:
                Updated:
                Resolved: