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  1. Jira Service Management Cloud
  2. JSDCLOUD-16011

Allow Alerts to be exported in the user's timezone/locale

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      Issue Summary

      At present, when you export Alerts from JSM Ops, the alerts will use the Jira default timezone setting, which for customers with larger numbers of agents in other regions can be an inconvenience, other exports in JSM use the user's profile setting of the user and I think this should be consistent with that behaviour.

      Steps to Reproduce

      1. Export Alerts from the Alerts view
      2. Check the resulting CSV, it'll have the Jira account timezone applied

      Expected Results

      It's expected that the user's personal profile locale/timezone be used.

      Workaround

      Whilst you can change the Jira default timezone, this is not considered a workaround as further reaching impact.

              Unassigned Unassigned
              ea2161958903 Joel Wheeler (Inactive)
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                Created:
                Updated: