Issue Summary

When adding the "Reporter" field in the Request Form tab for a certain Request type, causes the following error that prevents customers from raising tickets via Portal for the request type in question:

Couldn't send request
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Steps to Reproduce

1. Go to a Service project > Project settings > Request Management > Request types, then select any Request type to access its configuration.
2. Click on the "Request Form" tab and search on the right bar the "Reporter" field.
3. Drag the field in question to the Request Form layout
4. Go to the Help Center portal and access the Request type that was modified in the previous steps, and try to create a request.

Expected Results

The request is generated without any errors.

Actual Results

The request fails to be created with the following error:

Couldn't send request
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Also, looking at the Devtools the following code block error is logged:

{
    "message": "Duplicate key reporter (attempted merging values com.atlassian.servicedesk.internal.issue.globalcreate.ServiceDeskRequestTypeFieldImpl@428b452e and com.atlassian.servicedesk.internal.issue.globalcreate.ServiceDeskRequestTypeFieldImpl@dba60c96)",
    "status-code": 500,
    "stack-trace": ""
}

Workaround

Remove the "Reporter" field from the "Request form" tab of the affected request type.