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  1. Jira Service Management Cloud
  2. JSDCLOUD-15936

Issue creation via Slack using JSM Assist fails when Attachment field is set as required

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • JSM Chat
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      Issue Summary

      Marking the Attachment field as required on a request form used with Jira Service Management Assist via Slack causes the request creation process to fail.

      Steps to Reproduce

      1. Link a Slack channel with Jira Service Management Chat
      2. Set a request type to be associated with the request channel for ticket creation
      3. Within the form set the Attachment field as required
      4. Send a message in the Slack request channel with an attachment added to the message
      5. Trigger the issue creation on this thread

      Expected Results

      The ticket is created and the file is attached

      Actual Results

      The ticket creation fails and the process hangs

      Workaround

      Set the Attachment field as optional.

            [JSDCLOUD-15936] Issue creation via Slack using JSM Assist fails when Attachment field is set as required

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              Unassigned Unassigned
              f189ef36d400 Andras M.
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              0 This affects my team
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                Created:
                Updated: