User Problem

The button "Add to Past" is available for incidents when adding an internal note. This is documented in What is the indicent timelime?. It would be helpful if this option is also available for other issue types (e.g. Service Requests).

Suggested Solutions

Add the button "Add to Past" to other issue types when adding an internal note.

Current Workarounds

Currently, there is no known workaround for this behavior.