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  1. Jira Service Management Cloud
  2. JSDCLOUD-15714

Increase Virtual Agent overall performance of JSM Chat in MS Teams and Slack

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      The overall response time of the Virtual Agent high across all channel types, and can reach around ~7s per response. Therefore, the suggestion is to optimize the response time for a better user experience.

            [JSDCLOUD-15714] Increase Virtual Agent overall performance of JSM Chat in MS Teams and Slack

            Srini Chakravarthy added a comment -

            We have delivered improvements to reduce the latency and customers should start seeing a noticeable improvement in the experience. We will continue to monitor and work on further optimisations in the coming weeks. 

            Srini Chakravarthy added a comment - We have delivered improvements to reduce the latency and customers should start seeing a noticeable improvement in the experience. We will continue to monitor and work on further optimisations in the coming weeks. 

              Unassigned Unassigned
              mdossantos Matheus
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