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  1. Jira Service Management Cloud
  2. JSDCLOUD-15675

Data Manager adapter API limit can't be higher than amount of items it scans

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      Issue Summary

      When setting the API limit on Data Manager adapters higher than the amount of items  that the endpoint has the job fails and the following message is shown in the logs:

      Error in importing data from CrowdStrike: Index was out of range. Must be non-negative and less than the size of the collection. (Parameter ‘index’)

      Steps to Reproduce

      1. Create a new Falcon adapter
      2. Set the API limit to an amount higher that the number of items in the endpoint, for example, if the endpoint has 3000 items, set it to 3001 or higher

      Expected Results

      The job should be completed successfully as the API limit only sets the "Bulk" operation amount.

      Actual Results

      The following error is shown for the job

      Error in importing data from CrowdStrike: Index was out of range. Must be non-negative and less than the size of the collection. (Parameter ‘index’)

      Workaround

      Currently, you will need to set the API limit to or below the amount of items that it scans.

            [JSDCLOUD-15675] Data Manager adapter API limit can't be higher than amount of items it scans

            Diogo.Reis added a comment -

            Hi Team, 

            I raised this issue with Mikhael, who in turn helped me hone in on the actual issue described above.

            I would just like to add that doing an API call to the same endpoint with my own python script, allowed me to set a limit of 5000, despite having 4679 items. In other words, CrowdStrike's endpoint allows setting an integer higher than the amount of items you have as the limit, up to a max of 5000 and the API call will return results successfully. Seems it is not as happy when doing this through the ADM integration however.

            Hope that helps.

            Kind regards,

            Diogo Reis

            Diogo.Reis added a comment - Hi Team,  I raised this issue with Mikhael, who in turn helped me hone in on the actual issue described above. I would just like to add that doing an API call to the same endpoint with my own python script, allowed me to set a limit of 5000, despite having 4679 items. In other words, CrowdStrike's endpoint allows setting an integer higher than the amount of items you have as the limit, up to a max of 5000 and the API call will return results successfully. Seems it is not as happy when doing this through the ADM integration however. Hope that helps. Kind regards, Diogo Reis

              Unassigned Unassigned
              ebda5566d829 Mikhael Markov
              Affected customers:
              1 This affects my team
              Watchers:
              7 Start watching this issue

                Created:
                Updated: