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IMPORTANT: JAC is a Public system and anyone on the internet will be able to view the data in the created JAC tickets. Please don’t include Customer or Sensitive data in the JAC ticket.
Add ability for users to add overrides on behalf of others
At the moment, users may only add overrides for their own users.
Suggestion
Add the ability for users to add overrides for other users. This will be helpful for when a user is on call but is not available, they can put in other users.