Problem Description

At present, only one customer notification template can be created for a project. This template is uniformly applied. However, if the email subject has to be set differently for different actions or Jira status transitions

Suggested Resolution

Provide the ability to create multiple email templates, thereby ability to change email subjects and apply them to different actions or Jira status transitions.

Why this is important?

Currently, project admins have the ability to change the email body per action, but not email subject.

Workaround

Use Automation

• Disable customer notification for Approval required
• Create a new automation rule to send an email with custom email subject. The trigger should be the transition of tickets to say Approval. {attachment:id=66a80b3a-d2a0-4a41-aba6-83016b752f6e|issueId=8103688|width=200|name=SendEmail-action_2024-12-19T03:25:54.640Z.png}

Use Marketplace Apps