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  1. Jira Service Management Cloud
  2. JSDCLOUD-15577

Admin accounts having French as a preferred language won't be able to load the Features page on JSM projects

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      Issue Summary

      Admin users that have the "Français" language as default under their account preference settings:

      Won't be able to load the JSM features page (Fonctionnalités).

      Steps to Reproduce

      1. Got to https://id.atlassian.com/manage-profile/account-preferences and set "Français" as the default language
      2. Being an Admin from a JSM project. Go to the Features page (Fonctionnalités page).

      Expected Results

      The page loads fine without any errors

      Actual Results

      The page doesn't load and a pop-up error is shown with an error code. For example:

      Hash UCGPDT
      Trace 3bc536049d2a4f158fcac619cd0b01a6

      Workaround

      Work around can be applied as below

      • Change to English language and load the page again
      • (Optional) Use Chrome translate to French language so user can still view French language

              Unassigned Unassigned
              9454f07e6289 Rogelio Martinez Chavez
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                Created:
                Updated:
                Resolved: