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Type:
Suggestion
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Resolution: Fixed
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Component/s: Approvals
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2
Problem Definition
When the existing transition in the approval configuration is removed or changed, no warning is shown to the admin that the approval configuration will not be working as expected.
For example, when an existing approved transition is removed, once a ticket is approved, it will not transition automatically, requiring the user to manually transition the issue.
The admin was not aware of the root cause and only later found that the transition setting was empty in the approval configuration.
Suggested Solution
It would be good to have an approval configuration validation and provide a warning to the admin if the configured approval is invalid.