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Type:
Suggestion
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Resolution: Unresolved
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Component/s: Operations - Alerts
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None
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5
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9
Currently, JSM Operations alert does not support the @ mention in alert note.
If the Sync feature is used, @ mention in the ticket is synced as alert note like below.
[~accountid: xxxx]
It would be better if there is a feature that allows user to @ mention in alert note.