Issue Summary

Creating an issue causes requestProperties to not be populated

Steps to Reproduce

1. Install the app Extension for Jira Service Management in a Jira instance with a JSM project.
2. Setup the app by accessing Apps → Manage your apps → Dynamic Fields
   • Add dynamic forms configuration.

1. Access the portal for the project/request you choose when setting up the app.

1. Open the Browser dev tools; a call to the endpoint /servicedesk/customer/portal/{portal_id}/create/ should have happened, where the requestProperties should be present in the request body.

Expected Results

requestProperties is correctly populated and the issue has been created with the correct dynamic field values.

Actual Results

The issue is created but in some instances, requestProperties is not populated, so values are missing.

Workaround

Currently there is no known workaround for this behavior. A workaround will be added here when available