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  1. Jira Service Management Cloud
  2. JSDCLOUD-15550

Unable to Add "Attachment" System Field to Request Forms under JSM Project

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      Issue Summary

      I am able to remove the Attachment field from a JSM project's Request Form. However, when attempting to re-add the Attachment system field, it is not visible in the drop down

      Steps to Reproduce

      1. Go to any Request Type configuration in JSM project which has Attachment added to the Request Form.
      2. Remove the system field from the Request Form.
      3. Try re-adding the system field Attachment back to the Request Form or Issue Layout.

      Expected Results

      • The system field should be visible in the dropdown and can be added to the Request form or Issue Layout

      Actual Results

      • The system field is NOT visible in the dropdown and can hence cannot be added to the Request form or Issue Layout

      Notes

      Workaround

      NA

              mbogdanov Mikhail Bogdanov
              c93dc34a6037 Gautham
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                Updated:
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