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  1. Jira Service Management Cloud
  2. JSDCLOUD-15521

A required checkbox question in the form builder will require all options for that question to be selected in order to submit the form

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      Issue Summary

      This is reproducible on Data Center: (yes) / (no)

      Steps to Reproduce

      1. Go to the JSM form builder
      2. Create a form with a checkbox question and add some options
      3. Set the question as required 
      4. Add that form to a request type
      5. Create a request with that type on the portal create request screen
      6. All options on the form need to be checked to allow submission

      Expected Results

      User should not have to check all options to submit the form

      Actual Results

      User sees validation error for the check box question.

      Workaround

      The JSM agent can open the form for customer edits. The reporter can submit the form from the portal view screen without having to check all the boxes.

            [JSDCLOUD-15521] A required checkbox question in the form builder will require all options for that question to be selected in order to submit the form

            Ashok Ramdoss made changes -
            Resolution New: Fixed [ 1 ]
            Status Original: In Progress [ 3 ] New: Closed [ 6 ]
            SET Analytics Bot made changes -
            Support reference count Original: 14 New: 15
            SET Analytics Bot made changes -
            UIS Original: 2 New: 84
            Ilenice made changes -
            Assignee Original: Ilenice [ itrojahn@atlassian.com ] New: Akriti Bhusal [ 8ce21fc758ae ]
            Ilenice made changes -
            Assignee Original: Akriti Bhusal [ 8ce21fc758ae ] New: Ilenice [ itrojahn@atlassian.com ]

            Marcin Wroniak added a comment -

            Hi, 

            +1 from our side. As a workaround we disabled the "Response Required" checkbox and used workflow validator "Field Required Validatot" on Create transition. This is not perfect as there is no asterisk by the field name and the error when field is empty is not field specific. But, in general, the functionality works as expected.

            Marcin Wroniak added a comment - Hi,  +1 from our side. As a workaround we disabled the "Response Required" checkbox and used workflow validator "Field Required Validatot" on Create transition. This is not perfect as there is no asterisk by the field name and the error when field is empty is not field specific. But, in general, the functionality works as expected.
            Matthew Hunter made changes -
            Labels Original: jsm-s15 New: RIBS-SHORT jsm-s15
            SET Analytics Bot made changes -
            Support reference count New: 14
            SET Analytics Bot made changes -
            UIS New: 2
            Ryan Fallah made changes -
            Assignee New: Akriti Bhusal [ 8ce21fc758ae ]

              8ce21fc758ae Akriti Bhusal
              3f90d88e0080 James Kirk
              Affected customers:
              30 This affects my team
              Watchers:
              35 Start watching this issue

                Created:
                Updated:
                Resolved: