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  1. Jira Service Management Cloud
  2. JSDCLOUD-15485

Assign request types to multiple

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      As a Jira Service Management Product Administrator,
      I want to assign request types to multiple service desk portals,
      so that I can create a more organized and intuitive customer experience by tailoring each portal to specific audiences or service areas.

       


      Background:

      Large service projects often involve diverse service teams managing numerous request types, leading to overcrowded and disorganized portals. While portal groups attempt to categorize requests within a single portal, they fall short of delivering a streamlined experience. Allowing request types to be distributed across multiple portal tiles would enable better alignment with specific service areas, improving clarity and ease of navigation for customers.

              Unassigned Unassigned
              9751599910b2 Michel Zbierski (SMA)
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                Created:
                Updated: