Assign request types to multiple

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: None
    • 9
    • 0

      As a Jira Service Management Product Administrator,
      I want to assign request types to multiple service desk portals,
      so that I can create a more organized and intuitive customer experience by tailoring each portal to specific audiences or service areas.

       


      Background:

      Large service projects often involve diverse service teams managing numerous request types, leading to overcrowded and disorganized portals. While portal groups attempt to categorize requests within a single portal, they fall short of delivering a streamlined experience. Allowing request types to be distributed across multiple portal tiles would enable better alignment with specific service areas, improving clarity and ease of navigation for customers.

              Assignee:
              Unassigned
              Reporter:
              Michel Zbierski (SMA)
              Votes:
              18 Vote for this issue
              Watchers:
              10 Start watching this issue

                Created:
                Updated: