-
Suggestion
-
Resolution: Unresolved
-
None
-
0
-
0
-
As a Jira Service Management Product Administrator,
I want to assign request types to multiple service desk portals,
so that I can create a more organized and intuitive customer experience by tailoring each portal to specific audiences or service areas.
Background:
Large service projects often involve diverse service teams managing numerous request types, leading to overcrowded and disorganized portals. While portal groups attempt to categorize requests within a single portal, they fall short of delivering a streamlined experience. Allowing request types to be distributed across multiple portal tiles would enable better alignment with specific service areas, improving clarity and ease of navigation for customers.