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  1. Jira Service Management Cloud
  2. JSDCLOUD-15477

Object Schema creation using "Facilities" template fails with "Japanese" account language

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    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • Assets - UI
    • None

      Issue Summary

      Object Schema creation using Facility template fails with "Japanese" account language

      This is reproducible on Data Center: (yes) / (no)

      Steps to Reproduce

      1. Set the Account preference language to "Japanese"
      2. Go to Assets >> Click on "+ Create Schema"
      3. Select "Facilities" template >> Create Schema
      4. At object schema creation, it throws error: "Name must be between 2 and 255 characters".
      5. However, upon refresh, the object schema is created but it only has "Building" object type in it.

      Also, refer to the loom video: https://www.loom.com/share/2e86c798ebe843ccaf2884563b318baa?sid=724e01a2-af6e-44db-a3a1-d20460c22608 

      Expected Results

      Object Schema creation using "Facilities" template is created properly with  all three object types - Buildings, Floors & Rooms. 

      Actual Results

      The Object schema creation fails due to name character limit: "Name must be between 2 and 255 characters". Despite that, it does, create the object schema but it only has "Building" object type in it.  

      Workaround

      The Object Schema creation using Facility template is working fine with "English(US)" account language

              Unassigned Unassigned
              ccd19600178e Anchal Chopra
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                Created:
                Updated: