Problem

When using the JAMF adapter for ADM, the customer notices that there is no username or Full Name field being returned as part of the API call. This field is important for syncing or resolving a name to a device.

Many customers would also like to have the option to monitor mobile devices via : /JSSResource/mobiledevices

Suggested Solution

Please add the username , Full Name attributes and mobile Url as a supported field in https://support.atlassian.com/jira-service-management-cloud/docs/data-manager-jamf-adapter/

Why This Is Important

This will provide important fields like Manager to use in Assets Automation etc.

Workaround

Use a CSV Import to bring the JAMF data containing values/information from the username attribute into ADM.