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  1. Jira Service Management Cloud
  2. JSDCLOUD-15347

Satisfaction (CSAT) feedback request should be private in JSM Chat

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    • Icon: Suggestion Suggestion
    • Resolution: Unresolved
    • JSM Chat

    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      Issue Summary

      Currently, when the CSAT is requested as a public message in the Slack thread when the issue closes and anyone (including the agents) can give the rating.

      Expected Results

      The satisfaction (CSAT) feedback request to be shared as a private message in the slack thread or as a DM to the participants or the reporter of the issue.

            [JSDCLOUD-15347] Satisfaction (CSAT) feedback request should be private in JSM Chat

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              Unassigned Unassigned
              b94c62b8b0c5 MGM
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                Created:
                Updated: