Issue Summary

With the multiple help centers feature, a request type can be available across several help centers. Currently, agents can check which specific help center was used in created issues by clicking on "View request in portal" in the issue view. However, this method can be impractical for analyzing help center usage data since it requires manual checking.

Additionally, using the smart value {{issue.url.customer}} points to a project's default help center rather than the specific one where the issue was created. For setups with custom domains, this smart value also does not work correctly and points a wrong address instead of the customer request URL adapting to the custom domain configuration.

Expected Results

It would be beneficial to have an option to capture this information automatically, potentially storing it in a field that could be used for searches and reporting. This would allow for accurate tracking of help center usage and ensure that smart values like {{issue.url.customer}} correctly reflect both the specific help center and any custom domain settings.

Workaround

Currently, there is no known workaround for this behavior. A workaround will be added here when available.