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  1. Jira Service Management Cloud
  2. JSDCLOUD-15332

Add/Cancel options not visible when adding request participants in the Customer Portal

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      Issue Summary

      Custom fields of type labels, dropdown, multi select fields are unable to display save and cancel buttons due to the drop-down values. Users who are using the keyboard to access these fields and modify them would need to hit additional keystrokes to reach those "Add" or "cancel" options as they are not visible.

       

      Steps to Reproduce

      1. Login into Customer Portal
      2. Go to any request or issue where you have to select list fields configured for example request participant.
      3. Try adding users and then notice the "Add" and "Cancel" buttons aren't visible.

      Expected Results

      The "Add" and "Cancel" buttons must be visible.

      Actual Results

      Currently, the "Add" and "Cancel" buttons are hidden behind the search results and aren't visible.

      Workaround

      A user who is performing modifications to such a field could submit changes either by pressing TAB, ESC, or clicking away from the field. 

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        3. image-2024-11-13-15-10-17-083.png
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          Failan Jenkins

              5c30c429b2fc Sandeep Sharma
              2a1be9291630 Failan Jenkins (Inactive)
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                Created:
                Updated: