Add an attribute to the Get Request Comments API to specify the level of account

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      User Problem

      Currently, the Get request comments endpoint (/rest/servicedeskapi/request/{{issueIdOrKey}}/comment) doesn't specify if the user is a customer or an agent, it only shows that the comment was public or not.

      Suggested Solutions

      Include an attribute that specify if the comment was made by a customer or an agent. This would help when creating reports.

      Current Workarounds

      Use automation for Jira to collect this information by adding a User condition and checking if the initiator is a customer.

              Assignee:
              Unassigned
              Reporter:
              David Lima (Inactive)
              Votes:
              13 Vote for this issue
              Watchers:
              1 Start watching this issue

                Created:
                Updated: