Currently, agents in a JSM project cannot view all connected email accounts used by customers to raise requests. This information is available under Project Settings, but it is only accessible to Jira Admins or Project admins. Agents, who play a key role in responding to requests, should have visibility into these email accounts for more effective communication and ticket management. Especially when multiple email addresses are used for customer communication.

Proposed Solution:

• Allow Agents to View Connected Email Accounts: Provide a way for agents to view all the connected email accounts that are configured to receive requests for a service project without requiring admin-level permissions.
• UI/UX Design: Add a section under the JSM project > Channels > Email or Customer Portal settings where agents can view all connected email addresses or aliases.