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  1. Jira Service Management Cloud
  2. JSDCLOUD-15245

Updating ServiceNow adapter generates an error

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      Issue Summary

      Editing any details of an existing ServiceNow adapter displays the following error message:

      Sorry, there was an error. 
Object reference not set to an instance of an object.

      Steps to Reproduce

      1. Go to Assets > Data Manager > Adapters
      2. Click on Create Job and select 'ServiceNow'
      3. Fill in all of the required fields and save
      4. Go to All Jobs and click on Edit (pencil icon) next to the job you just created
      5. Edit any detail of the configuration and click on Save

      Expected Results

      The changes will be saved

      Actual Results

      The error message "Sorry, there was an error. Object reference not set to an instance of an object" appears and the changes are not saved.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

            [JSDCLOUD-15245] Updating ServiceNow adapter generates an error

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              8f3575020914 Somy Ayazi
              vromero Victor Romero
              Affected customers:
              2 This affects my team
              Watchers:
              5 Start watching this issue

                Created:
                Updated: