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  1. Jira Service Management Cloud
  2. JSDCLOUD-15236

Automation rule with Asset Object trigger executed with a delay

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      Issue Summary

      Automation rules that uses Asset Object Created/Updated/Deleted as the trigger, fails to execute on time. We have seen a delay between 20 min to 3 hours for the rule to trigger.

      Atlassian Engineering team is already investigating this issue. This public bug is created for awareness and tracking.

      Steps to Reproduce

      Delay is only seen on certain sites and we can't replicate the problem on demand. 

      Expected Results

      We expect Automation to run with minimum delay (within few mins not hours).

      Actual Results

      Some rules are executing between 20 mins to couple of hours after initial trigger condition.

      Workaround

      Currently there is no known workaround for this behavior. A workaround will be added here when available

              1e9f368ef688 Swetha Yadamreddy
              3d70865c1864 Alim A.
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                Created:
                Updated:
                Resolved: