Issue Summary

In FORMS, if the setting : Save a PDF version of this form each time it‘s resubmitted  is enabled and below condition satisfies then PDF generation is failing.

1. Default Issue Security added to Ticket and Ticket Creator/Reporter is not added to Security Level. This will cause Ticket Creator/Reporter from viewing the ticket.
2. FORM does not have default language set along with Issue Security.

Steps to Reproduce

1. Add Issue Security scheme and make sure security levels does not have Reporter in it. Mark the security level as default.
2. Make sure FORM does not have default language set in it and the flag : Save a PDF version of this form each time it‘s resubmitted  is enabled.
3. Create a ticket from portal.
4. Observe PDF is not added to ticket.

Expected Results

PDF should be added to ticket post ticket creation and FORM submission. 

Actual Results

PDF is not added to ticket.

Workaround

1. Make sure the Security Levels has Reporter and Service Project Customer - Portal Access is added.
2. Set default language in FORMS and add additional language in Translation tab, make it available to customers.