User Problem

There is no way to define the order of the Priority Group in the drop-down list.

This causes inconvenience when selecting the relevant group, especially as the number of groups increases.

Suggested Solutions

Provide a feature that allows users to search or filter through the drop-down list to easily find their group. Additionally, implement the option to pin or customize the order of Priority Groups based on individual user preferences.

To further enhance this functionality, explore extending these capabilities to accommodate roles or teams, enabling organizations with numerous teams to standardize the group order for all team members.

Current Workarounds

None available.