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Bug
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Resolution: Unresolved
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Medium
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None
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1
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Severity 3 - Minor
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Issue Summary
The help link for "Find out how to manually create a request channel" on Create request channel under JSM Project Settings > Chat leads to deprecated HALP portal.
Steps to Reproduce
- On JSM Project Settings > Chat
- Connect a Slack workspace
- On Channels, expand Create Request Channel
- Ensure there are no channel connected yet.
- Click on link "Find out how to manually create a request channel":
Expected Results
Actually lead into a KB article or side-panel help that explains that we need to manually add the Assist bot with /invite or /add to the desired channel. Such as https://support.atlassian.com/jira-service-management-cloud/docs/set-up-chat/.
Actual Results
Leads into deprecated HALP portal:
Workaround
Follow steps on Set up chat in Slack:
- In Slack, find the channel or create a new one.
- Add Assist to the channel:
- Type /add as a message in the channel.
- Select Add apps to this channel.
- Search for Assist.
- Select Add.
- When prompted, select that you want to use the channel as a Request channel.
- Select the service project from the list.
