Ability to fetch Article value from "Requests Resolved" report using Automation smart values

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    • Type: Suggestion
    • Resolution: Unresolved
    • Component/s: Reports
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    • 1

      Problem Definition

      Currently, the report Requests resolved shows the information which KB was used to solve an issue when a ticket is closed.

      Suggested Solution

      Create the ability to fetch the 'Article' field value from the "Requests Resolved" report using Automation smart values.

        1. Screen Shot 2023-01-03 at 2.23.36 PM.png
          Screen Shot 2023-01-03 at 2.23.36 PM.png
          1.02 MB

              Assignee:
              Unassigned
              Reporter:
              Anchal Chopra
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                Created:
                Updated: