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  1. Jira Service Management Cloud
  2. JSDCLOUD-15153

The Developer Escalations screen does not load when the project key is a reserved word used in JQL

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      Issue Summary

      The Developer Escalations screen does not load when the project key is a reserved word used in JQL

      Steps to Reproduce

      1. Create a project where the project key is a reserved word used in JQL like ASC
      2. Turn on the developer escalations feature and try to access the developer escalations screen

      Expected Results

      The screen loads without any errors

      Actual Results

      An error page is shown as follows:

       

      The below exception is thrown in the console logs:

      {
    "errorMessages": [
        "Error in JQL Query: Expecting either a value, list or function but got 'ASC'. You must surround 'ASC' in quotation marks to use it as a value. (line 1, character 11)"
    ],
    "errors": {}
}

      Workaround

      Project Key can be changed as explained here

      https://support.atlassian.com/jira-cloud-administration/docs/edit-a-projects-details/

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          Form Name

            [JSDCLOUD-15153] The Developer Escalations screen does not load when the project key is a reserved word used in JQL

            Robin Malgoire added a comment -

            Fix has been released. Thank you for making us aware of the issue.

            Robin Malgoire added a comment - Fix has been released. Thank you for making us aware of the issue.

              f0f6675b5cbc Robin Malgoire
              d311beede795 Bhaargavi Natarajan
              Affected customers:
              0 This affects my team
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                Created:
                Updated:
                Resolved: