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Type:
Suggestion
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Resolution: Unresolved
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Component/s: ProForma Marketplace App
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None
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1
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3
Proforma migration from server to cloud fails with the "Unexpected internal error occurred" with no traces of what exactly failed:
"INFO","2024-10-11T09:24:08.983Z","App migration settled by Cloud app with status FAILED, percent 0 and message : Failed to migrate due to misconfiguration. Read more to understand what actions may be required in support.atlassian.com/jira-service-management-cloud/docs/what-to-know-when-migrating-proforma-server-to-cloud. Unexpected internal error occurred"
The Proforma app data however migrates successfully to the cloud even with the above error. So the failed status is confusing and should be corrected or if its really failed then more details should be presented to users to understand what exactly failed.