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  1. Jira Service Management Cloud
  2. JSDCLOUD-15146

Entra ID Users adapter change: Ability to support Manager ,Department and other Important fields

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      Problem

      When using Data Manager Adapter Data Manager - Entra ID User Adapter to import users from Entra ID (Azure) to Assets , few fields like Manager, Department are not supported yet.

      These fields are Important for Assets to add Approvers and manager the users effectively.

      Suggested Solution

      Please add more attributes like Hire date, Company name, Status, employeeType, Extension Attributes 1-15, sponsors, company (critical for service desk operation that work with different companies), status, Manager, Department attributes as supported fields in Data Manager - Entra ID User Adapter

      Also, it would be best instead of adding individual attributes to allow the user to choose from ALL the attributes on user objects available.

      Why This Is Important

      This will provide important fields like Manager to use in Assets Automation etc.

      Workaround

      Either use CSV Imports or use App What data does the Assets - Microsoft Entra ID app import? to import Department and Manager attribute.

              Unassigned Unassigned
              e8ddb9406228 Arvind Kishore
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                Created:
                Updated: