User Problem

Currently, there's no way to link an incident ticket as Primary Incident via Automation.

There are instances in which it'd be ideal for users/teams to be able to use Automation to identify whether an incident requires a PIR, by validating conditions and creating a PIR ticket if the conditions are met.

Suggested Solutions

Have functionality to link issue to Primary Incident.

Current Workarounds

Manually clicking Add PIR in issue view