Automation action to link issue to Primary Incident in PIR

XMLWordPrintable

    • 39
    • 17

      User Problem

      Currently, there's no way to link an incident ticket as Primary Incident via Automation.

      There are instances in which it'd be ideal for users/teams to be able to use Automation to identify whether an incident requires a PIR, by validating conditions and creating a PIR ticket if the conditions are met.

      Suggested Solutions

      Have functionality to link issue to Primary Incident.

      Current Workarounds

      Manually clicking Add PIR in issue view

              Assignee:
              Makarand Gomashe
              Reporter:
              Rex
              Votes:
              76 Vote for this issue
              Watchers:
              56 Start watching this issue

                Created:
                Updated: