Issue Summary

Even though we have the correct Edit Permissions in the project, editing forms via the Forms page requires the Create Issues permission. This seems to be a requirement in Jira Cloud, which might not align with expectations but is necessary for accessing and modifying forms through that interface.

Steps to Reproduce

• Go to service project
• Keep CREATE ISSUES permission to 

Project Role (atlassian-addons-project-access)
Service Project Customer - Portal Access

• Keep EDIT ISSUES permission like 

Project Role (Administrators)
Project Role (atlassian-addons-project-access)
Project Role (Service Desk Team)
Service Project Customer - Portal Access 

• No to Project settings - > Forms 
• Before the page load completes, you can clearly see a 403 Forbidden error.
• If you try to check the API request it will be something like 

https://atl-test-rhameed2.atlassian.net/gateway/api/proforma/cloudid/239igfjgi-fbd8-44d7-b3cc-q39r0fna8sd9/api/cloud/createissue/project/23523/forms 

• Editing forms dont really require a CREATE ISSUE permission however, Jira expects the permission to not show permission errors on the page.

Expected Results

Forms page should load fine without any permission errors for the site/project admins.

Actual Results

Error: User is not allowed this actionYou do not have the necessary permissions to perform this action. Please contact your Jira Administrator. 

Workaround

Please edit the CREATE ISSUE permission and add either a Administrator role or Service-desk-team role.