Issue Summary

The "Edit Request Type" action is not working when have duplicate names in the Request Types and one of them is hidden from portal.

Steps to Reproduce

1. Create a request type with a duplicate name.
2. Add one of these request types to the 'Hidden from portal' group.
3. Use an automation rule to edit the request type, regardless of its visibility in the portal.
4. The automation rule will result in an error."

Expected Results

Change the request type successfully.

Actual Results

When the automation triggers the edit request type action, it will fail with the error below

Edit request typeThe request type couldn't be edited, because the chosen request type isn't based on this issue type.Submit a request or incident 

As I demonstrate on the screen recording below:

• https://www.loom.com/share/fd11cd647d1b44edbe25e05bc84b9466?sid=584c3280-2ba8-465c-8305-d2226f405f3f

Workaround

At the moment, as a workaround, you can either change the request type to a similar, but unique, name or ensure that both request types are visible in the portal.