Problem Definition

Currently, when assigning an issue to an on-call responder using automation, we only have the option to select the on-call team and specify the schedule. It would be beneficial to have the ability to directly select a specific user from the on-call schedule to assign the issue. At present, the issue is automatically assigned to the first person on-call, restricting the ability to assign the issue to the most appropriate responder

Suggested Solution

Provide the ability to assign issues directly to a specific on-call responder from the schedule. This enhancement would allow users to select a particular individual from the on-call list, offering greater flexibility and control in assigning issues to the most appropriate responder.