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  1. Jira Service Management Cloud
  2. JSDCLOUD-15056

Allow conditional logic natively for JSM Request Type configuration

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      Summary

      Currently, using native Request Type configuration in Jira Service Management projects, an administrator can't hide/display or configure fields dynamically.

      Sample requirement:

      • There are three custom fields A, B, and C with field A being a dropdown field with 2 values and B and C being text fields
      • A requirement to show field B or C depending on the value selected in field A is not possible using native Request Type configuration in Jira Service Management
      • However, using JSM Forms, one can configure conditional logic to achieve this requirement

      Suggestion

      Allow conditional logic natively for JSM Request Type configuration

              Unassigned Unassigned
              884b494b5045 Jigar Solanki
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                Created:
                Updated: