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  1. Jira Service Management Cloud
  2. JSDCLOUD-1505

Comments added to issues by addons are listed as internal by default

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      NOTE: This bug report is for JIRA Service Desk Cloud. Using JIRA Service Desk Server? See the corresponding bug report.

      Summary

      JSD should not consider comments without the sd.public.comment attribute as internal comments, but as public comments. Only comments with the entity property set to false should be considered private.

      Steps to Reproduce

      1. Create a Service Desk enabled project;
      2. Create a customer request;
      3. Add a comment as an external AC or a P2 addon

      Expected Results

      The comment should be added as public.

      Actual Results

      the issue becomes shown as an Internal comment which is not accurate

      Notes

      I suspect the reason this occurs is because the Comment did not have an entity property sd.public.comment which is what JSD seems to use to differentiate between internal and public comments.

              Unassigned Unassigned
              cd3cc7134331 Andy Brook
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                Created:
                Updated:
                Resolved: