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  1. Jira Service Management Cloud
  2. JSDCLOUD-15032

Email body parse with UTF16 characters showing the description in the Chinese language in the email request.

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      Issue Summary
      When parsing email bodies with the header "Content-Type: text/html; charset=utf-16," the description in the email request is displayed in Chinese, which is not the expected behavior.

      Steps to Reproduce

      1. Set the email service to use "Content-Type: text/html; charset=utf-16."
      2. Create a new email request.

      Expected Results
      The description for email requests should match the language of the content in the email body.

      Actual Results
      The description of the email request is displayed in Chinese and does not correspond to the actual content of the email body.

      Workaround
      To avoid this issue, refrain from using "Content-Type: text/html; charset=utf-16." Instead, use "Content-Type: text/html; charset=utf-8."

              Unassigned Unassigned
              ad2f74b406eb Anusha A
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                Created:
                Updated: