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  1. Jira Service Management Cloud
  2. JSDCLOUD-15013

Automation Smart Value to Extract Slack Channel Name and ID

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    • Our product teams collect and evaluate feedback from a number of different sources. To learn more about how we use customer feedback in the planning process, check out our new feature policy.

      With the Automation Ability, we have the option to create a Slack Channel for an Incident .
      This Action creates a new Slack Channel and add the Slack Channel Name to the Jira Issue View under the Field named as "Slack".

      However there is no way to retrieve this field value in the Automation, for example with a Smart value 

      Like 

      {{issue.Slack}} or {{issue.Slack.ID}}

      It would be beneficial to have the ability yo use smart values to retrieve the name or slack ID of the slack channel

       

              Unassigned Unassigned
              b84bdacbe3bf Aslam K M
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                Created:
                Updated: