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  1. Jira Service Management Cloud
  2. JSDCLOUD-14983

Not possible to save changes made on Virtual Agent Standard workflows when the user language is not English.

    • Icon: Bug Bug
    • Resolution: Unresolved
    • Icon: Low Low
    • Virtual Agent
    • None

      Issue Summary

      When using a language other than English, it is not possible to edit the standard workflow messages on Virtual agent

      Steps to Reproduce

      1. Go to Personal Settings and change the language
      2. Go to Project Settings > Virtual Agent > Standard workflows,
      3. Open the match intent workflow and try to change any message and click on save.

      An error message like below (if the language was changed to spanish)

      No hemos podido guardar tus cambios

      It looks like there are errors in one or more steps. Please update those, then try saving again.

      Expected Results

      The workflow would be saved with the changes

      Actual Results

      It is not possible to save the changes.

      Workaround

      The only workaround at the moment would be by changing the personal settings language to English, then you would be able to save the changes.

            [JSDCLOUD-14983] Not possible to save changes made on Virtual Agent Standard workflows when the user language is not English.

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              d8755a29083f jwen
              6842b65324be Bruno Moreira
              Affected customers:
              0 This affects my team
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                Created:
                Updated: